Return Policy

Return Policy
All sales are final.

Returns are accepted only in the event that the Customer receives damaged products or product in error AND notifies Seller within five (5) business days of receipt of order.

Additionally, a return authorization code must be issued by Curtis Bay Medical Waste Services to the Customer in order to be eligible for return and associated credit.

Customer Service
Contact Curtis Bay Medical Waste Services Customer Service with questions about a return.

Curtis Bay Medical Waste Services
1501 S Clinton Street
Suite 130
Baltimore, Maryland 21224

customerservice@curtisbaymws.com
1-855-228-1715

Product Warranty
Curtis Bay will replace any product that is deemed defective. This warranty is made on the condition that (i) Customer provides Curtis Bay with written notice of any defect (in no event later than one (1) year from the date of shipment), (ii) defective product is inspected by Curtis Bay and (iii) Curtis Bay determines that Customer's claim is valid under the terms of this warranty.

In the event that Purchaser makes any modifications to the Products or does not utilize the Product in strict accordance with the Instructions for Use (included with the Product), the foregoing warranty shall be null and void. Curtis Bay Compliance shall not be liable for any special, incidental or consequential damages. In no event shall the Company liability for defective Products exceed the corresponding purchase price of the Product.

If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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