Dr. Barbara Bell, DDS, PA
"Thank you Sharde very much for the excellent customer service you provided me. I appreciate you listening to my issues and following through with an outcome that we could mutually agree upon.
I too deal with customer service on a daily basis, and often people get angry and upset on the phone. It is easy to become cynical in our role, but you had exemplary follow through. I appreciate your consideration of our office’s dispute and seeing the problem was fixed.
I also appreciate you sending this last email to document our conversation. You not only met my expectations, but exceeded them."